RETURN POLICY
Wedding Invitations by Encore Studios greatly appreciates your business. We stand 100% behind delivering your product, exactly as you ordered it, in a timely manner. We have implemented multiple safeguards such as confirmation emails, free digital proofs, and experienced associates who carefully review each order before submitting it for processing to ensure your invitations are produced to your exact specifications as well as pack and ship your invitations with the greatest of care.
We encourage you to check your online preview thoroughly before submitting your order. Once the order is placed, you will receive an order confirmation where you will be able to review the spelling of your text. Contact us immediately if you see the need to make a correction.
Encore Studios invitations are personalized for you and therefore, once delivered, cannot be returned. However, if you discover a problem with your order, contact us immediately at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and please include the order number from the confirmation email you received.
If the error was the fault of Wedding Invitations by Encore Studios, we will happily replace the product at no cost to you. Depending on the problem, we may ask for defective samples before redoing the order.
If an error occurs because you inaccurately entered information into our ordering pages, we will redo the order at a discounted price.
If you notice an error in one of your order confirmations, please contact us immediately and we will try to stop your order and make the necessary changes before it is printed. We cannot guarantee that we can stop your order in time and additional charges may be incurred. It will depend on how quickly your order is being processed.
Again, our business is to ensure you are satisfied. If you are not, please tell us; we want to hear from you. If at anytime you have questions about our return policy, please contact us.
