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If you experience a problem our customer service people are standing by to help you place your order!
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Wedding Invitations by Encore Studios


CUSTOMER SERVICE

ORDERING INFORMATION

GENERAL TIPS AND ADVICE

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CUSTOMER SERVICE

What are your customer service hours?
We are here to assist you between the hours of 9:00am-5:00pm Monday through Friday, EST. We can be reached via e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or by calling or 973-472-1800 or toll free 800-526-0497.

What is the currency for all prices?
All prices listed on our WeddingInvitations.com website are quoted in US Dollars.

Will I be charged state sales tax?
All orders shipped to destinations within the state of New Jersey are charged 7% sales tax. Orders sent to destinations outside the state of New Jersey are exempt from sales tax.

How do I order online?
Placing an order online is easy and convenient. Simply select the products you would like to purchase customize your order. When you are customizing, select the "check out" feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.

Are online transactions secure?
WeddingInvitations.com assures that all transactions conducted online are completely secure. Our website uses SSL (secure socket layer) certified to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is the minimum quantity?
Weddinginvitations.com has a minimum order requirement for most products on our website. The minimum quantity is 25 pieces of any listed product unless otherwise noted. Any order above our minimum order must be in increments of 25. If you would like to see a product prior to making a purchase, you are welcome to place a sample order.

Will I receive an email confirmation of my order and tracking information?
Once your order has been processed and is ready to be shipped from our facility, weddinginvitations.com will send an email containing UPS delivery and tracking information.

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ORDERING INFORMATION

How can I place an order?
All orders must be placed using the easy and secure online ordering system. Orders may not be placed by phone, fax or email.

Can I place my order over the phone?
All orders, including sample requests, must be placed online through our secure online ordering system. Should you have questions concerning your order, you may also reach us via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone toll-free 800-526-0497.

Where can I view pricing?
Pricing for each item is different. To find pricing go to the item you are interested in and get an instant price quote or view the dropdown pricing chart once you enter your quantity.

How fast can I receive my order?
Every item is different. To find the turnaround time specific to your item, go to the item you are interested in and view the three options. Turnaround time includes printing and shipping.

How may I receive a sample?
Samples may be ordered before an order is placed. Samples cost $5.00 each and are available with two shipping options: In the contiguous U.S. 7-12 business days (shipping is free) or 2-4 business days (shipping is $12), outside the contiguous U.S. 6-14 business days. To order a sample go to the item you are interested in and click "order sample." You will be given a sample rebate code which you can use as a $5.00 refund when you come back to place an order.

Can I see a typeset e-mailed proof before I place my order?
You must place your order before you can see a proof. Proofs allow you to preview your order before it is printed. WeddingInvitations.com will email you a professionally typreset eProof at no additional charge.

Can I customize the wording on any item?
You may choose your own wording on any item, unless otherwise stated in the item description.

I am having trouble wording my invitations. Is there sample wording available to help me?
We have a large selection of sample wording available for invitations. When you create your Invitation Package you can choose from dozens of professional verses and texts in our Wording Assistant, and customize them as well..
I have special instructions for my order. What do I do?
Our online ordering system allows you to type any special instructions you might have, there being a special instruction button on every screen.

Does my invitation come with envelopes?
All of our invitations come with envelopes, unless otherwise stated on the item description page.

How do I select an additional ink color for my invitations?
To select more than one ink color, first indicate the ink for your main wording where it requests your ink selection. For the additional inks, just let us know in the special instructions section what additional ink you would like and for what words. An additional charge will apply for this.

Can I add more lines of text than I see on the featured layout?
We advise that you stay within the amount of lines we display. If you absolutely need to, you can add the additional text within the online preview. You may also enter requests within the special instructions section of the order form.

How do I cancel an order?
If you wish to cancel the order, call Encore Studios at 800-526-0497 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it (please include your order number in the subject line) as soon as possible. Cancellations charges will apply to any work already completed. We hope you will come back again soon!

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GENERAL TIPS AND ADVICE

How many invitations should I order?
You don't need one invitation per guest, rather, one invitation per couple. Be sure to order enough invitations. It costs very little to order an additional 25 when you place the original order, and it is very expensive to create a new order for just 25 after the job has been printed and taken off the press.

In short, once you have counted your final numbers, add another five or ten just in case. We suggest you order extra envelopes for potential addressing mistakes.

Timing and schedules
Because of the huge amount of planning that goes into a wedding day many couples tend to order their invitations and stationery very late. By planning ahead for your invitations you'll avoid any unnecessary pain or stress by making the process as smooth as possible.

4-12 MONTHS BEFORE WEDDING DATE
Consider sending a “Save the Date” card to give your guests advance notice of your wedding date so they may avoid making plans that would create a conflict and also allow out of town guests ample time to make travel arrangements. Create a guest list written in excel or word with complete names and addresses corresponding to every invitation that will be sent.

12-16 WEEKS FROM WEDDING DATE
Have all the details of the wedding finalized for time and location of ceremony and reception. Select your invitation and enclosures, choose wording and reference your guest list to determine quantity. Always allow for 10-15 additional invitations than actually needed for overlooked guests and needing to send out additional invitations to reach a guest minimum required by your caterer in case guests on the original list cannot attend. When receiving your emailed proof, check every character of every word for accuracy, with special attention to names and addresses. When factoring in the 2-3 week delivery process, remember to determine how your envelopes will be addressed and if hiring a calligrapher make sure you allow ample time for them to return the envelopes to you so you may collate the invitations for mailing on schedule.

6-10 WEEKS FROM WEDDING DATE
Mail invitations, sending out of the country invitations two weeks in advance of your wedding date and out of state invitations one week in advance of local guests. This time frame will allow ample time for your guests to respond with an RSVP date of 2-4 weeks before the wedding.

How much time should I allow for my RSVP date?
Your RSVP date should be set at least 3 weeks before your wedding date. This will allow you to finalize numbers with the venue for any catering requirements.

What elements should a formal wedding invitation set include?
• Invitation with envelope: preferably with the return address of the host printed on the envelope flap
• Reception card: is used when the reception (party) is at a different location from where the marriage ceremony will take place.

Who should the invitation be from?
Invitations are issued by the hosts of the wedding. These may be the brides parents, the groom's parents, the bride and groom or a close relative of the bride or groom. Write out bride and groom names in full, including middle names.

The wedding date and time
The date is written in full. e.g.Saturday, December 7th 2007 or Saturday, December seventh Two Thousand and Seven. Following the lead from the date, the time can either be spelled out or use numerals e.g. 4.30 p.m. or four p.m. or four o'clock in the afternoon

Ceremony and reception location
The full address of the ceremony and reception (when no reception card is used) venue should be included. Address abbreviations should be avoided. House numbers are acceptable in written numerals.
For wedding ceremonies taking place in a house of worship use:
request the honour of your presence.
For ceremonies taking place in a non-religious setting use:
request the pleasure of your company


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